I got some laundry done by the hotel at the end of last week. It all came back clean and on hangers except that they seem unable to iron a shirt properly. Mines have all come back with ironing creases. I'll grant you that shirts are not always the easiest thing to iron but, in this case, they even managed to crease my Marks & Spencer Easycare shirt: a shirt that even ironing challenged people like me have no problem with. So, surely, a professional laundry should be able to do better than that?