Showing posts with label 3. Show all posts
Showing posts with label 3. Show all posts

Thursday, 18 December 2008

Wandering Ibex

After 6 weeks with Ubuntu 8.10, aka Intrepid Ibex, the change that has most affected the way I use my laptop is the new network manager. Connecting to a wireless network is easy and just works. It is generally fast to connect, definitely faster than with 8.04 aka Hardy Heron. It will immediately recognise networks it knows about and connect automatically. In particular, it is much better than Windows at connecting to a Wi-Fi network that does not advertise its SSID and recognising it later as a known network.

But the biggest benefit is the support for 3G modems out of the box, in particular the Huawei models available in the UK. When I plugged in my 3 USB modem for the first time, it recognised the device, asked me what country and what operator I was on and that was all the configuration I had to go through: no software to install, instantly on. It also integrates seamlessly into the network manager so there's no flaky third party software to use every time I want to connect. I just have to plug the modem in, select it in the network manager drop down and hey presto, in a few seconds I am online, whether in a pub, on the train or anywhere I've got network coverage from 3 (which is sometimes a bit patchy, I have to admit). OK, there's one thing it doesn't do, which the Windows version does: it doesn't tell me how much of my monthly quota I've consumed. However, I very rarely download large files via the modem so I've never reached the limit: large files is what the (fast) home broadband is for. It would be more important for someone who does use a 3G modem more heavily than I do. Maybe that's a feature to ask for in the next version?

Sunday, 10 February 2008

Vodafone Support

Stop press: Vodafone are not evil, it's just that some of their support staff don't have a clue. Now that's a surprise!

Following my rant about Vodafone contracts and phone warranties, I did not contact the Office of Fair Trading as I said I would. However, a few weeks ago, as my Vodafone contract was about to expire, I took up a contract with 3 and made sure the phone I was getting had a warranty that extended beyond the duration of the contact. I then requested my PAC code from Vodafone to move the number over to the new contract. Of course, that triggered someone at Vodafone to call me and ask why I was leaving. I explained that they had lost me as a customer three months ago after the phone warranty incident. It appears that what I had been told originally was incorrect: all Vodafone handsets have had a 2 year warranty for quite some time so I should have been able to get my handset replaced without a problem. I was then assured that the support manager would be made aware that some of the staff were wrongly advising customers so that this would not happen again. Ah well, too little too late Vodafone.

Funnily enough, getting the PAC code and transferring the number went without a glitch after that: perfect service both from Vodafone and 3.

For tales of PAC code woos, check Coofer Cat.