I had an acknowledgement of my complaint from London Buses in my email this morning:
Thank you for your e-mail regarding for buses 237, 267 and 319. The Operator dealing with your case is Arriva who will be looking into the points that you have raised.
Under our customer services policy, we do our best to respond within 10 working days. If we or one of our Operators cannot give you a full answer in this time, we will send you an acknowledgement within 2 working days and a full written response within 15 working days.
Please accept this e-mail as an acknowledgement to your e-mail.
If you are unhappy with the response you receive, you may wish to contact London TravelWatch. This is an independent watchdog body, set up by parliament to represent the interests of passengers. They can be contacted at the following address:
6 Middle Street
Once again, thank you for taking the time to contact us.
London Buses Customer Services
Kudos to London buses for answering this quickly. Let's see how fast Arriva answer.