Tuesday, 7 March 2006

Bus? What Bus?

Fresh out of my float and having bought a few essential things in Chiswick, I decided to go home. From Chiswick High Road, I have the choice between 3 bus lines: 237, 267 and 391. All of them drop me just in front of my flat. I am used to the service not being very good and waiting for a bus up to 10 minutes, even at rush hour. So, I wasn't overly concerned when I had been waiting enough time to see two E3 and one 272 buses go past. I started getting restless when a few more came and went and there was still no sign of a bus going my way. After I had been waiting 30 minutes in the freezing cold with still no sign of any bus going my way, I decided to walk home. It took me 25 minutes and no bus overtook me on the way.

As soon as I was home, I connected to Transport for London, found the feedback form and explained that I wasn't happy with the bus service in Chiswick and why. I have to admit that the feedback form is extremely easy to find and fill in so good on TfL for this, they are not afraid to get feedback. They are also aware that most feedback is negative as the form includes entries such as date and time of incident. It also looks like they really want to come back to you with an answer, as they say they endeavour to answer within 10 days. We shall see how long it takes them in this case and what their answer is, if any.

No comments: